Freeshipping on order over $75!

FREQUENTLY ASKED QUESTIONS

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  • Contact

  • How do I contact UtmosAtmos

    We are primarily an online company, so our main means of communnications is via email. Emails are usually responded to within hours. Or within a day at most. Just fill out the form below to reach us. Your question might already be answered in FAQ's so please check first. Contact us here: https://utmosatmos.com/contact_us or here Questions@UtmosAtmos.com

  • General

  • How do I file a notice of claimed infringment of intellectual property rights?

    UtmosAtmos has a zero tolerance policy for infringement on another's copyrights and other intellectual property rights. It is UtmosAtmos's policy to expeditiously remove Content that is reported to contain material that infringes upon the copyrights or other intellectual property rights of third parties. If you believe that Content or other material residing on or accessible through the UtmosAtmos's Service infringes your intellectual property rights, please follow our "Procedure for Reporting Infringements of Copyright under the Digital Millennium Copyright Act, 17 U.S.C. 512 ("DMCA") or Infringements of Other Intellectual Property Rights" by sending a notice of claimed infringement as outlined in our Terms of Service https://utmosatmos.com/terms_condition.

  • Order Info

  • Sales Tax

    Only NY residents are subject to the sale tax of 8.875%.

  • Are your prices in USD?

    Yes, all prices are shown in USD. You can lookup the latest exchange rates online.

  • What payment types do you accept?

    We accept Visa, MasterCard, American Express, Discover and PayPal. Please note that we only accept one (1) form of payment per order on UtmosAtmos.

  • I'm not able to place my order

    In order to checkout on Society.com, cookies must be enabled within your web browser.

  • How do I change the address on my order?

    We will only be able to update the shipping address on an order so long as the order has not yet shipped. Please contact our support team immediately at orders@utmosatmos.com so we can attempt to adjust the order in time.

  • Why don't you ship to my country?

    We currently ship to all of the countries shown in the Country drop-down menu of the Shipping Information screen of your shopping cart. If your country is not displayed, then we do not currently ship there. We do update this list regularly, so if your country is not listed please check back later to see if it has been added.

  • International Shipping Fees and Customs info

    Our international shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. All duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

  • I think my package has been lost

    Please note that all ship times are estimates and not guaranteed. If you do not receive the items within 2 weeks of the ship date (4 weeks for international orders) please let us know and we will take further action with the order.

  • Shipping Times and order status

    All of our items are produced on demand to ensure the best possible quality. Because of this, it can take up to 5 business days for your order to be shipped. You will receive a shipping confirmation email at this point with a link to track your order.

  • My order arrived damaged

    If your purchase has been damaged in transit, please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away. Please also include your order number and item.

  • I was charged more than once for my order

    If you discover a duplicate charge on your card please contact us with your order number(s) and first and last name so we can find the transactions and get it fixed right away.

  • I received the incorrect items

    Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

  • I did not receive my order confirmation email

    Please check your spam folder and any other email addresses that you may have used. If you are unable to locate a confirmation email, just contact us with your first and last name, date you placed the order and the order # and we will lookup your order for you. If you paid with Paypal please send us the Paypal transaction ID so we may use that to lookup your order.

  • I was charged but my order did not go through

    Unfortunately your order was not processed. We have cancelled and refunded the charges. Please place the order again.

  • I'm missing items from my order

    If you're missing an item, double check the package and other products to make sure it's not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can't locate it, please let us know and we will make sure you get what you ordered.

  • Who are your international shipping carriers?

    We use DHL Global Mail for all our International deliveries. Once your package passes through customs it will be delivered by your local post office.

  • How do I cancel my order?

    If you need to cancel an order once placed, please contact us immediately as we are unable to change the status of your order once it left our distribution center.

  • How can I return/exchange my order?

    If your order is damaged in transit or simply does not meet your satisfaction we are happy to offer a full refund or exchange as long as you email us within 14 days of receiving your order. Please be aware that simply returning to the sending address will not result in a refund of your transaction. In the instance of a damaged or defective item, please attach a picture of the item when contacting our customer service team. Send the email to orders@utmosatmos.com

  • When will my refund show up?

    All refunds are issued back to the original form of payment. Refunds should appear on your account in 2-3 business days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. If your refund does not show on your account balance within this time, please contact your credit card company or financial institution.

  • Participating Artists

  • Uploading products/images

  • Why are my products not showing up in the Store?

    All additions and revisions to current products must be approved before becoming available/shown within the store. You will receive an email once your design or changes have been approved.

  • There is a color shift in my previews, what's wrong?

    Please make sure that all files are RGB, not CMYK.

  • What color profile should I use?

    In Photoshop, you can embed a color profile from the "Image" tab, and then "Convert To Profile." You will need to make the decision on which color profile is appropriate for your images, but the most popular profiles are sRGB and AdobeRGB (1998). Some color profiles may cause errors in your product previews, so if your previews are blank or incorrect please switch to AdobeRGB (1998). To keep the colors the same, be sure to convert to a profile that is the same as your working space - have the "Source Space" and "Destination Space" be the same. An color profile is a set of instructions that is embedded or assigned to your image that tells our monitors how to display the colors accurately. Most images that come from a digital camera (and sometimes scanners) already contain an embedded ICC profile. Otherwise, you will want to embed a profile into your images using your photo editing software, prior to sending us your files.

  • How much do I earn for a sale?

    You receive 20% of each item sold.

  • When will my earnings be sent to me?

    Cleared earnings are paid to your PayPal account at the beginning of each month, after a 30-day grace period (based on the ship date, not the date of the sale), so that we can account for any cancelled orders. You receive 20% of each item sold.

  • Do I keep the rights to my work I post on UtmosAtmos?

    What's yours, is yours! When you post your artwork on UtmosAtmos, you continue to control the rights to it.

  • How do I sell my artwork on UtmosAtmos?

    IF you have various artworks that you know would be a good fit for UtmosAtmos please contact us at collab@utmosatmos.com or submit your design here: utmosatmos.com/design/submission/intro

  • How do I set my prices for my products?

    If you’d like to discuss setting a custom price for a product please contact us at art@utmosatmos.com.

  • How do I keep track of my sales?

    You can track all of your sales by my account>sales

  • How do I get more sales?

    We recommend sharing with family and friends via social sites such as Instagram, facebook, twitter, pinterest etc.

  • I need to close my account

    Please contact us at questions@utmosatmos.com.

  • How do I change my display name?

    You can change your Display Name at any time. Simply go to your my account and edit profile. Change username via that screen.

  • How do I change my email address?

    You can change your email at any time. Simply go to your my account and edit profile. Change email via that screen

  • How do I change my password?

    You can change your password at any time. Under my account>Account info you will be able to revise your password. Or if your password is lost, on the bottom of the login screen you are given an option to reset your password. We will send you an email with a link to reset your password.

  • How do I delete one of my designs?

    Contact us at art@utmosatmos.com with your username, email address associated with account and design title.

  • How much do I earn for each sale?

    20% of the product's selling price. We have spent countless hours reviewing and evaluating this to ensure that our partnership with artists is as fair and beneficial as possible.To set custom product prices or discuss different terms contact us at Art@utmosatmos.com.

  • Product Info

  • Sizing

    Sizing

  • An artwork I like is not available for the product I want, can I get it?

    It is the artist's choice to decide which products they make available for sale. Please feel free to leave a comment on their piece suggesting a specific product that you would like to purchase (i.e. If you would like to purchase a pair of Socks, but the artist has only made it available as an Art Print)

  • About Our Stretched Canvases

    Fine art print on bright white, archival quality, 21 mil poly-cotton blend matte canvas using only the latest generation, genuine Epson OEM archival inks - which ensures better results and print longevity. All canvases are individually trimmed and hand stretched museum wraps over 1-1/2" deep, kiln dried fir wood stretcher bars. All of the canvases are extensively tested for print permanence using state of the art testing equipment. We require accreditation from the Fine Art Trade Guild using their Blue Wool test. Each product is tested for pH balance and light-fastness. All canvases are prepared with hanging hardware and are ready to hang on your wall.

  • I'm not able to place my order

    In order to checkout on UtmosAtmos, cookies must be enabled within your web browser.

  • About Our Art Prints

    Our Art Prints on natural white, matte, ultra smooth, 100% cotton rag, acid and lignin free archival paper using the latest generation of digital printers. These prints are produced using an advanced dry ink method to ensure vibrant image quality with excellent sharpness and uniformity. Custom trimmed by hand with a 1" border.

  • About Our Apparel

    We use the highest quality, softest, smoothest garments for our apparel. Specific details on each apparel type can be found on each product page. All Apparel are printed using a technology called Direct-to-Garment (or DTG), which lays down soft, durable, full color spectrum prints.

  • How are your products produced?

    All of our products are produced when you order them, on-demand, to avoid waste and keep our business sustainable. We go out of our way to use only the highest quality materials and processes. When you buy a product from one of our artist's, we produce it, package it and ship it to you - worldwide.

  • Are prints shipped in tubes?

    Small, Medium, Large and X-large Prints are shipped in sturdy 5" tubes. Mini Prints are shipped in stay-flat envelopes with cardboard inserts.

  • Are your prices in USD?

    Yes, all prices are shown in USD. You can lookup the latest exchange rates online.

  • Apparel Sizing

    You can view the American Apparel sizing chart here: http://www.americanapparel.net/sizing/size.asp?chart=mu.shirts®ion=US&lang=en Alternative Apparel: http://www.alternativeapparel.com/fit

  • Where are your products made?

    All products are printed and shipped within the United States.

  • How do I frame your prints myself?

    An affordable framing option is to get a a custom mat made for a standard frame. You can also float the artwork on top of a standard matte in a standard frame. You can have your art custom framed and matted, but this can get expensive. Soon, all of our Art Prints will be available as Framed Prints.

  • Promotions

  • Returns/Exchanges

  • Satisfaction Guaranteed

  • Satisfaction Guranteed Policy

    If for some reason you are not satisfied with your order, we'll replace any items you are not happy with. Contact us at orders@utmosatmos.com within 14 days.

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